Rackmount Solutions wants you to be satisfied with your purchase and product. We manufacture our own products as well as represent manufacturers who carry quality products, which perform as advertised.
Rackmount Solutions is not responsible for delivery delays due to local weather, traffic conditions, drivers running late, acts of God, etc.
If your product arrives damaged, please notate damage on the delivery paperwork and File Your Damage Report here.
If within 30 days of shipping, the product you ordered does not perform as represented, call for an RMA:
Return Materials Authorization (RMA)
Items returned without a RMA will not be credited to your account. The product must be returned in original packing, in like new condition. Your account will be credited after the product arrives back to our warehouse in previously stated condition. It may be to your benefit to take a photo of the product before it is repacked for return. Then if it is damaged in transit a damage claim can be filed. Items returned to the warehouse with scratches, dents, missing parts or manuals will not be given credit. It is Rackmount Solution's sole discretion as to the condition of a returned item. You will be emailed a photo of the condition of the returned product if credit is not issued.
Please email tracking number to RMA@rackmountsolutions.net when you send the product back. RMA numbers must be used within 30 days of issuance or the RMA is canceled. Return instructions will be emailed to you. Contact RMA@rackmountsolutions.net if you need to return a product.
Proof of Delivery (POD)
When you return the item, email or fax a POD such as copy of the tracking #, UPS bill of lading, etc. to us so that the shipment can be researched if it doesn't reach the warehouse.
Can't Use it
If you order a standard product and find it doesn't meet your application, but the product is not defective, you may return it within 30 days after shipping. Custom products may not be returned. There is a restocking charge of 25%, plus you will be responsible for original and return shipping charges. Call for a RMA number before returning in original packing, in like new condition.
Large items such as server cabinets, racks and LAN racks may not be returned. All sizes and dimensions are clearly indicated in the product description. Please call your sales rep for assistance in ordering if you are unclear on any feature of a product.
Defective
If a product arrives defective, please contact us immediately. We reserve the right to repair or replace, at our discretion. Rackmount Solutions technicians and/or manufacturer's technicians solely determine if a product is defective. Customer must agree to onsite inspection of product, if requested by Rackmount Solutions and/or manufacturer's rep, before product is determined to be defective. Upon receipt of product at Rackmount Solutions, or their designated warehouse, any product deemed damaged by customer in an effort to obtain credit, will not be issued credit.
Custom Products
Products made to your exact specifications or modified for your application may not be returned for credit unless defective. Orders, once placed, can not be cancelled without incurring time and materials costs.
Rackmount Solutions reserves the right to place a lien against any customer for late payment not to exceed outstanding balance owed. RMA refunds may take up to 4 weeks pending verification of receipt of returned product into the warehouse.
IN NO EVENT WILL RACKMOUNT SOLUTIONS BE LIABLE FOR ANY COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCT, INCLUDING LABOR, INSTALLATION, EQUIPMENT DOWNTIME OR OTHER COSTS INCURRED BY BUYER. These policies are subject to change and/or update with no notice.