Our technical support is second to none and is truly what separates us from our competitors. We are able to offer individualized care for our customers, whenever they need assistance.
Services include: phone support, remote login, on-site assistance, training for new users, and our loaner program. This program minimizes the length of time you would have to endure from the manufacturer (sometimes several weeks or more).
In addition, we extend our loaner program after the factory warranty expires. We understand that your time is valuable. So, with that in mind, our goal is minimize your frustrations and to reduce downtime from printing cards. That’s what you get when you are in the Club.
Join us today!
Our team is here to help before, during, and after your purchase:
- Toll-free expert tech support on every item we sell
- One-on-one training for your card printer or ID software
- Need your ID card printer repaired? We can help with that too
Get One-on-One Training for Your ID Card Printer or Software
A training session with our knowledgeable technical support team will help you become an expert in no time!
Your training will be tailored to your needs and specific hardware or software. Get expert help on topics such as installation, setup, troubleshooting, and everyday use, including:
- ID Card Design – an overview of the design features available in your ID software
- ID Software Database Set-up and Management – how to import your existing data or connect to an external source
- ID Card Production – how to create new records, populate data fields, and use the report features in your software
- ID Card Printing – how to install ribbons and cards, maintain your printer for optimal performance, and calibrate a ribbon
Need Your ID Card Printer Repaired? We Can Help With That Too
Our in-house technical support team is here to ensure your printer is always in excellent working condition. Whether or not you purchased your printer from us, our factory-trained technicians can help!
To determine the root cause of your ID card printer issue, we perform a printer evaluation (includes a cleaning, adjustments, and repair estimate) and, upon your approval, repair the printer and return it to you promptly. To get started, contact our friendly technical support team!
HID ID Cards - Nelly's Security
HID ID Cards - Nelly's Security
